TERMS AND CONDITIONS

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WE KNOW THERE'S A LOT TO READ, SO WE'VE CATEGORISED OUR TERMS SO YOU CAN FIND WHAT YOU'RE LOOKING FOR EASILY.

HOWEVER, PLEASE DO ENSURE YOU FAMILIARISE YOURSELF WITH ALL TERMS AND CONDITIONS TO AVOID DISAPPOINTMENT.
 

IMPORTANT:
 
BY USING THE DESIGNEDBYJUJUBENG DESIGN SERVICES YOU AGREE TO ADHERE TO THE TERMS AND CONDITIONS.

GOT A QUESTION?

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RESALE AND CLOTHING BRANDS

  • DESIGNEDBYJUJUBENG DOES NOT PERMIT ANY DESIGNS TO BE RESOLD FOR PROFIT WITHOUT WRITTEN AUTHORISATION FROM DESIGNEDBYJUJUBENG. (THIS INCLUDES FOR CLOTHING. ANYONE FOUND RESELLING DESIGNEDBYJUJUBENG DESIGNS WITHOUT AUTHORISATION WILL BE SUBJECT TO LEGAL ACTION.

 
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ORDERING

  •  QUOTES WILL BE PROVIDED AT THE ORDERING STAGE. 

  • ANY QUOTE THAT IS PROVIDED WILL EXPIRE ON THE 1ST OF EACH MONTH WHEN A NEW PRICE LIST IS ISSUED. PAYING A DEPOSIT WILL ENSURE YOUR QUOTE IS MAINTAINED.

  • WHEN ORDERING, DESIGNEDBYJUJUBENG WILL CREATE THE PROJECT SOLELY FROM THE INSTRUCTIONS YOU HAVE GIVEN US BUT WITH OUR OWN CREATIVE SPIN.

  • DESIGNEDBYJUJUBENG IS A CREATIVE SERVICE SO YOU SHOULD BE AWARE THAT YOU CAN SEND US INSPIRATION AND IDEAS, BUT WE WILL NEVER REPLICATE ANY DESIGN CREATED BY DESIGNEDBYJUJUBENG OR ANY OTHER DESIGNER

  • AN ENQUIRY DOES NOT CONFIRM YOUR ORDER, ONLY A DEPOSIT.

  • GIVEAWAY WINNERS MUST CLAIM THEIR PRIZE AND SUBMIT INFORMATION REQUIRED WITHIN 2 WEEKS OR WE ARE ELIGIBLE TO CANCEL YOUR REWARD AND GIVE THE PRIZE TO ANOTHER ENTRY.

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PRICING, DEPOSITS, DESIGN CREDIT, DISCOUNTS & PAYMENTS

 
PRICES
  • ALL PROJECTS ARE BESPOKE/CUSTOM AND THEREFORE VARY IN PRICE

  • QUOTES WILL BE ISSUED AT THE POINT OF ENQUIRY AND YOUR PRICE WILL BE FIXED WHEN YOUR DEPOSIT IS PAID.

  • WE RELEASE A PRICE-LIST MONTHLY WITH OUR MINIMUM CHARGES WHICH CAN BE FOUND ON OUR INSTAGRAM ACCOUNT.

 

DEPOSITS
  • DEPOSITS ARE MANDATORY.

  • THE TERM DEPOSIT REFERS TO THE MONEY THAT IS PAID PRIOR TO COMPLETING YOUR PROJECT.

  • DEPOSITS ARE NON-REFUNDABLE. EXCEPT FOR IN THE UNLIKELY CIRCUMSTANCE THAT DESIGNEDBYJUJUBENG CANNOT FULFIL YOUR ORDER - THIS WILL BE COMMUNICATED TO YOU. IN THE EVENT YOU WISH TO ABANDON YOUR PROJECT, YOU WILL NOT HAVE YOUR DEPOSIT REFUNDED.

  • DESIGNEDBYJUJUBENG HAS THE ABILITY TO REFUSE TO ACCEPT A PROJECT OR PROVIDE A SERVICE. SENDING OVER A DEPOSIT WILL NOT GUARANTEE YOUR ORDER IN THIS CASE BUT YOU WILL STILL BE CHARGED.

  • A MINIMUM 50% DEPOSIT MUST BE PAID TO BEGIN THE DESIGNING PROCESS. (MORE OR FULL PAYMENT IS ALSO ACCEPTED)

  •  DEPOSITS ARE NON-TRANSFERABLE (THIS MEANS THAT THE DEPOSIT IS FOR THE SPECIFIC ITEM YOU ORDERED. IT CANNOT BE USED FOR ANOTHER PROJECT.)

  • YOUR PROJECT WILL ONLY BEGIN WHEN THE DEPOSIT IS RECEIVED ON OUR SIDE. (IF YOUR BANK OR BUILDING SOCIETY SPECIFIES THAT YOUR TRANSFER WILL BE EXECUTED IN A CERTAIN AMOUNT OF TIME E.G. 3-5 WORKING DAYS, THE DESIGNING PROCESS WILL BEGIN WHEN IT IS RECEIVED BY DESIGNEDBYJUJUBENG - SUBJECT TO OUR CURRENT WORKLOAD)

  • WHERE A CLIENT HAS CHOSEN TO ADD THE RUSH FEE, THE PROJECT IS TO BE PAID UPFRONT AND THE 50% DEPOSIT DOES NOT APPLY. ​

DESIGN CREDIT
  • ANY DESIGN CREDIT BEARS NO MONETARY VALUE OUTSIDE OF DESIGNED BYJUJUBENG.

  • DESIGN CREDIT CANNOT BE EXCHANGED FOR LEGAL TENDER.

  • DESIGN CREDIT HAS A VALIDITY OF 3 MONTHS ONCE OBTAINED. PLEASE NOTE: WHERE A CLIENT HAS BEEN AWARDED DESIGN CREDIT, DESIGNEDBYJUJUBENG HAS NO OBLIGATION TO PROVIDE THE CLIENT WITH BALANCE UPDATES OR WARNING WHEN THE CREDIT IS DUE TO EXPIRE.

  • DESIGN CREDIT/REWARDS MUST BE USED BEFORE ITS EXPIRY DATE (E.G. IF YOU WIN A FREE LOGO, YOU MUST COMPLETE THE LOGO WITHIN 3 MONTHS)

  • DEPOSITS DO NOT APPLY FOR ORDERS WHERE DESIGN CREDIT IS BEING USED FOR FULL PAYMENT.

  • DESIGN CREDIT CANNOT BE USED IN CONJUNCTION WITH ANY OTHER OFFER OR DISCOUNT.

  • WHERE YOU ARE REDEEMING DESIGN CREDIT NO FAST TRACK OPTION IS AVAILABLE.

  • WHEN ORDERING, IF YOU FORGET TO USE YOUR CREDIT, YOU WILL BE REQUIRED TO PAY THE FULL AMOUNT.

  • DESIGN CREDIT CANNOT BE USED FOR PHYSICAL PRODUCTS E.G BUSINESS BOOKS, PRINTING ETC.​

DISCOUNTS​
  • DISCOUNTS COME IN THREE FORMS: INDIVIDUAL, LOCAL AND GLOBAL

INDIVIDUAL DISCOUNTS

A UNIQUE DISCOUNT GIVEN TO AN INDIVIDUAL CUSTOMER AND IS PERMITTED FOR USE BY THAT CUSTOMER ONLY.

LOCAL DISCOUNTS

A DISCOUNT GIVEN TO A SPECIFIC GROUP AND IS PERMITTED FOR USE BY THAT GROUP ONLY.

GLOBAL DISCOUNTS

A DISCOUNT GIVEN TO ANY PERSON WHO WISHES TO USE THE DESIGNEDBYJUJUBENG SERVICE.

  • DISCOUNTS CANNOT BE USED IN CONJUNCTION WITH DESIGN CREDIT.

  • MULTIPLE DISCOUNTS CANNOT BE USED AT ONCE.

  • WHEN A DISCOUNT IS AVAILABLE, YOU MUST PAY YOUR DEPOSIT TO SECURE THE PRICE BEFORE THE PROMOTION ENDS. ENQUIRIES DO NOT AMOUNT TO AN ORDER AND A NEW QUOTE WILL NEED TO BE REQUESTED IF YOUR DEPOSIT HAS NOT BEEN PAID BEFORE THE PROMOTION ENDS.

PAYMENTS
  • ​PAYMENTS ARE NON-REFUNDABLE. EXCEPT FOR IN THE UNLIKELY CIRCUMSTANCE THAT DESIGNEDBYJUJUBENG CANNOT FULFIL YOUR ORDER - THIS WILL BE COMMUNICATED TO YOU. IN THE EVENT YOU WISH TO ABANDON YOUR PROJECT, YOU WILL NOT HAVE YOUR DEPOSIT REFUNDED.

  • THE TERM BALANCE REFERS TO THE OUTSTANDING AMOUNT YOU WILL NEED TO PAY ON COMPLETION OF YOUR PROJECT.

  • BALANCE PAYMENTS ARE EXPECTED immediately AT THE POINT OF COMPLETION. 

  • WHERE  THE BALANCE REMAINS UNPAID FOR MORE THAN 24HOURS, LATE FEES WILL BE INTRODUCED.

  • YOUR PROJECT WILL ONLY BE RELEASED TO YOU ONCE YOUR FULL PAYMENT HAS BEEN RECEIVED AND YOUR PROJECT IS COMPLETE.

 
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REFUNDS AND EXCHANGES

  • DESIGNEDBYJUJUBENG DOES NOT PROVIDE REFUNDS EXCEPT IN THE UNLIKELY CIRCUMSTANCE THAT DESIGNEDBYJUJUBENG CANNOT FULFIL YOUR ORDER - THIS WILL BE COMMUNICATED TO YOU. 

  • IN THE EVENT YOU WISH TO ABANDON YOUR PROJECT, YOU WILL NOT HAVE YOUR DEPOSIT REFUNDED. 

  • DESIGNEDBYJUJUBENG DOES NOT PROVIDE EXCHANGES. 

 
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SERVICES

ALL SERVICES​
  • ANY PRODUCTS THAT ARE DESIGNED/CREATED BY DESIGNEDBYJUJUBENG CAN BE POSTED ON ANY OF OUR SOCIAL MEDIA/WEBSITES/PROMOTIONS/PUBLICATIONS INDEFINITELY.

  • IF YOU WISH FOR YOUR PROJECT NOT TO BE POSTED, YOU HAVE EVERY RIGHT TO ASK US NOT TO, BUT IT IS DOWN TO DESIGNEDBYJUJUBENG’S DISCRETION.

ILLUSTRATIONS
  • ​ILLUSTRATIONS ARE CREATED THROUGH DESIGNEDBYJUJUBENG’S ART STYLE.

    DUE TO THE NATURE OF THIS SERVICE – AMENDMENTS ARE NOT AVAILABLE.

WEBSITES​
  • WEBSITES WILL BE CREATED USING WIX.COM.

  • WIX HAS ITS OWN THIRD-PARTY COSTS FOR HOSTING AND TERMS AND CONDITIONS. IT IS THE RESPONSIBILITY OF THE CUSTOMER TO ENSURE THAT WIX.COM IS SUITABLE FOR THEIR NEEDS. DESIGNEDBYJUJUBENG WILL NOT BE HELD RESPONSIBLE FOR ANY COSTS INCURRED FROM THIRD-PARTIES.

  • YOU WILL BE ABLE TO PURCHASE A DOMAIN NAME FOR YOUR SITE IF YOU WANT TO. THIS WILL ALSO INCUR AN EXTRA CHARGE FOR THE CUSTOMER.

  • ALL CONTENT FOR THE WEBSITE WILL NEED TO BE PROVIDED FOR DESIGNEDBYJUJUBENG TO CREATE YOUR SITE.

  • THERE IS ONE DRAFT FOR A WEBSITE, AND WE AMEND THE WEBSITE FROM THERE.

  • PRODUCTS WILL NOT BE ADDED/ORGANISED FOR THE CUSTOMER UNLESS THIS ADDITIONAL SERVICE IS PURCHASED.

  • THE DESIGNED BYJUJUBENG WATERMARK WILL BE ON EVERY WEBSITE AT THE BOTTOM OF THE WEBPAGE WITH A HYPERLINK TO OUR SERVICES (THIS IS NOT PERMITTED TO BE REMOVED WHILST USING ALL/PART OF THE DESIGN WE HAVE CREATED.

  • DESIGNED BY JUJUBENG CANNOT WAIT FOR WEBSITE CONTENT. YOU MUST PROVIDE THE INFORMATION WHEN YOU ORDER EXCEPT IN SPECIAL CIRCUMSTANCES APPROVED BY DESIGNED BY JUJUBENG.

  • GALLERY IMAGES WILL NOT BE ORGANISED OR MANAGED FOR THE CUSTOMER UNLESS THIS ADDITIONAL SERVICE IS PURCHASED.

  • THE CONTENT YOU PROVIDE IN YOUR ORDER WILL BE USED TO PROVIDE YOUR QUOTE. CHANGES OUTSIDE OF YOUR ORDER WILL BE CHARGED AS AN ADDITIONAL FEE. (E.G ADDITIONAL PAGES.)

  • A LAPTOP/DESKTOP IS REQUIRED TO OPEN YOUR WEB PREVIEW LINK. PLEASE ENSURE YOU HAVE ACCESS TO ONE TO PREVENT DELAYS. DESIGNEDBYJUJUBENG IS NOT RESPONSIBLE FOR ANY DELAYS DUE TO A LACK OF LAPTOP/COMPUTER/DESKTOP.

  • ANY FREE GRAPHICS PRODUCED FOR THE WEBSITE ARE AS SEEN AND AMENDMENTS TO THEM WILL INCUR A FEE.​

  • WEBSITES WITH ONLINE STORES WILL HAVE THEIR SHOP SET UP EXCLUDING ADDING PRODUCTS AND INVENTORY EXCEPT WHERE THIS HAS BEEN FACTORED INTO YOUR QUOTE.

  • WEBSITE AMENDMENTS - CHANGES TO ELEMENTS DISCUSSED PRIOR TO THE DEPOSIT BEING PAID. ANY ADDITIONAL DESIGN ELEMENTS E.G ADDITIONAL PAGES ETC. WILL BE CHARGEABLE.​

  • WEBSITE MAINTENANCE - CHANGES/UPDATES TO THE WEBSITE AFTER COMPLETION OF THE PROJECT.

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THIRD PARTY SERVICES AND FEES

 
  • WHERE THERE IS A THIRD-PARTY COST INCURRED FOR EXAMPLE WEBSITE HOSTING AND DOMAIN NAMES, IT IS THE RESPONSIBILITY OF THE CUSTOMER TO PAY THOSE COSTS.

  • DESIGNEDBYJUJUBENG IS NOT RESPONSIBLE FOR ANY THIRD-PARTY COSTS INCURRED BY THE CUSTOMER.

  • ALTHOUGH WE HAVE OUR OWN TERMS AND CONDITIONS, CUSTOMERS WHOSE PROJECT REQUIRES A THIRD PARTY SERVICE WILL NEED TO ABIDE BY THE TS&CS OF THE THIRD PARTY AS WELL. DESIGNEDBYJUJUBENG IS NOT RESPONSIBLE FOR ANY PROBLEMS THAT ARISE FROM NOT FOLLOWING THIRD PARTY TERMS.

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AMENDMENTS

 
  • AMENDMENTS ARE DEPENDANT ON THE PROJECTS AND ARE SUBJECT TO DESIGNEDBYJUJUBENG’S DISCRETION.

  • DESIGNEDBYJUJUBENG HAS NO OBLIGATION TO AMEND PROJECTS.

  • AMENDMENTS ONLY APPLY TO PROJECTS CREATED BY DESIGNEDBYJUJUBENG. 

  • AMENDMENT COSTS ARE DEPENDANT ON THE INDIVIDUAL PROJECT AND QUOTES WILL BE GIVEN OUT ACCORDINGLY.

  • AMENDMENTS ARE NOT SUBJECT TO THE 50% DEPOSIT AND WILL REQUIRE THE PAYMENT TO BE PAID IN FULL.

  • IN THE PROCESS OF YOUR AMENDMENT, IF YOU CHOOSE TO AMEND SOMETHING ELSE AT THE SAME TIME YOU WILL BE GIVEN AN ADDITIONAL QUOTE FOR EACH EXTRA SERVICE. 

  • DESIGNED BYJUJUBENG WILL NOT AMEND PROJECTS THAT HAVE BEEN CREATED/EDITED BY ANYONE ELSE. WE BEAR NO OBLIGATION TO AMEND PROJECTS THAT WERE CREATED OR AMENDED BY A THIRD PARTY (WHERE YOU HAVE HAD A PROJECT MADE BY US AND YOU HAVE HAD IT AMENDED BY SOMEONE ELSE - WE WILL NOT AMEND IT).

  • WHERE A WEBSITE HAS BEEN DESIGNED BYJUJUBENG AND THEN EDITED TO ANOTHER DESIGN BY THE CUSTOMER OR ANOTHER THIRD PARTY. THE CUSTOMER WILL BE REQUIRED TO PAY A FEE TO REVERT THE WEBSITE TO ITS PREVIOUS DESIGN. (CHANGES TO PRODUCTS AND INFORMATION ARE NOT INCLUDED IN THE ABOVE STATEMENT. THIS REFERS TO THE LAYOUT AND DESIGN OF THE WEBSITE.)

  • UNLIMITED AMENDMENTS: WE ARE HAPPY TO REVISE YOUR DRAFTS UNTIL YOU ARE HAPPY PROVIDED THAT YOUR AMENDMENTS ARE IN LINE WITH YOUR INITIAL PROJECT DETAILS. ADDING EXTRA ELEMENTS TO A PROJECT WILL INCUR A CHARGE. 

  • WHERE YOUR WEBSITE INCLUDES CUSTOM GRAPHICS - THIS REFERS TO THE PAGE DESIGN AND NOT INDIVIDUAL ELEMENTS SUCH AS LOGOS, BANNERS AND FLYERS ETC. CANNOT BE CHANGED WITHOUT CHARGE

 
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ADDITIONAL FEES AND CHARGES

  • WHERE A CLIENT FAILS TO ADHERE TO DESIGNEDBYJUJUBENG TERMS AND CONDITIONS, EXTRA CHARGES MAY BE INTRODUCED.

  • LATE FEES: WHEN A PROJECT IS COMPLETED, THERE IS A 24-HOUR WINDOW TO PAY THE BALANCE. WHERE THIS DEADLINE IS NOT MET A 50% LATE FEE WILL BE APPLIED TO YOUR BALANCE (E.G. IF YOUR BALANCE IS £100 - £150 INC LATE FEES). 

  • RUSH FEES: IF YOU WISH TO HAVE YOUR PROJECT PRIORITISED, YOU CAN FAST-TRACK YOUR PROJECT. 

 
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TIME-SCALES, PROJECT SIZES & FILE TYPES

TIME-SCALES
DesignedByJujubeng is a creative service. Due to the nature of our work and the preferences of the customer, the time that it takes to complete your design WILL VARY.

FAST TRACK PROJECTS

  • RUSH FEE – WHERE YOUR ORDER CONSISTS OF THE ADDITIONAL RUSH FEE, YOUR ORDER WILL BE BROUGHT TO THE FRONT OF THE QUEUE.

  • THERE IS NO SET TIMESCALE THAT THE RUSH FEE PROVIDES. 

  • WHERE THE RUSH FEE OPTION IS PREFERRED IT IS UP TO DESIGNEDBYJUJUBENG TO DECIDE WHETHER THE RUSH FEE IS APPLICABLE.

  • THERE IS A ONE-WEEK GRACE PERIOD FOR TIMESCALES AS OUR WORK LARGELY REVOLVES AROUND TECHNOLOGY AND UNFORTUNATELY, AT TIMES, TECHNOLOGY CAN FAIL US. BE REST ASSURED WE HAVE A LIST OF PRECAUTIONARY MEASURES FOR WHEN THINGS DO GO WRONG SO IT IS UNLIKELY THAT YOU WILL EXPERIENCE THE EXTENSION.

  • IF WIX.COM OR ANY OTHER THIRD PARTY SITE NEEDED TO CREATE YOUR PROJECT IS DOWN, THE DRAFT/COMPLETION DATE MAY VARY.

  • ​WHERE FAST-TRACK HAS BEEN PURCHASED AND WIX.COM OR ANY THIRD PARTY SITE NEEDED TO CREATE YOUR PROJECT IS DOWN, THE FAST-TRACK FEE WILL NOT BE REFUNDABLE. 

  • WHERE YOU ARE REDEEMING DESIGN CREDIT NO FAST TRACK OPTION IS AVAILABLE.

PROJECT SIZES AND FILE TYPES
  • DESIGNED BYJUJUBENG WILL ALWAYS PRODUCE YOUR PRODUCT IN A HIGH-QUALITY FORMAT. (E.G. 4000 X 4000 PIXELS FOR LOGOS)

  • IN THE EVENT THAT YOU WANT TO INCLUDE AN IMAGE IN YOUR PROJECT, PLEASE ENSURE IT IS OF HIGH QUALITY AS WE BEAR NO RESPONSIBILITY FOR ISSUES THAT ARISE FROM LOW-QUALITY IMAGES EITHER DURING OR AFTER THE DESIGNING PROCESS.

  • DESIGNED BYJUJUBENG WILL PRODUCE YOUR PROJECT IN OUR STANDARD PROJECT SIZE AND FILE FORMATS. IF YOU WISH FOR A PARTICULAR PROJECT SIZE OR FILE FORMAT, PLEASE STATE THIS IN YOUR ORDER AS CHANGES TO FILE FORMATS AND SIZES AFTER COMPLETION WILL BE CHARGEABLE.

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LAST CHECKS AND COMPLETING YOUR PROJECT

 
COMPLETING YOUR PROJECT
  • WHEN USING THE DESIGNEDBYJUJUBENG SERVICE, THE TERMS “COMPLETION” MEANS THE FOLLOWING: ‘WHEN THE CLIENT IS SATISFIED WITH THE PROJECT, THE FINAL COPY IS APPROVED AND THE FINAL BALANCE REQUESTED”.

  • PROJECTS MUST BE PAID WITHIN 24HOURS OF COMPLETION.

  • FAILURE TO PAY WITHIN 24HOURS WILL INCUR A LATE FEE. THE LATE FEE IS 25% OF THE PROJECT COST.

LAST CHECKS
  • DESIGNED BYJUJUBENG WILL ALWAYS ENSURE THAT WE LOOK OVER PROJECTS AND CHECK SPELLINGS AND DETAILS. HOWEVER, AS WE ARE HUMAN, AN ERROR IS POSSIBLE. CLIENTS ARE REQUESTED TO CHECK THEIR PROJECTS CAREFULLY FOR ERROR.

  • IN THE EVENT THAT YOU HAVE SENT US INFORMATION AND THERE ARE SPELLING MISTAKES IN THE TEXT, ONCE A PROJECT IS COMPLETED YOU WILL BE LIABLE TO PAY AN AMENDMENT FEE TO FIX IT.

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DBJ REFERRAL SCHEME

 
  • WHEN YOU REFER SOMEONE, THE PERSON WILL RECEIVE 10% OFF THEIR FIRST ORDER. THE TERM 'FIRST ORDER' APPLIES TO THE INDIVIDUAL, NOT FOR THE COMPANY ITSELF. (FOR EXAMPLE, 1 PERSON CANNOT RECEIVE 10% OFF ON 5 PROJECTS FOR 5 DIFFERENT COMPANIES.)

  • ONCE THE PERSON YOU REFERRED HAS COMPLETED THEIR ORDER, YOU WILL GET £10 OF DESIGN CREDIT ADDED TO YOUR TAB.

  • THIS TAB BARES NO MONETARY SIGNIFICANCE OUTSIDE OF DESIGNEDBYJUJUBENG AND CANNOT BE TRANSFERRED/EXCHANGED (LEARN MORE ABOUT DESIGN CREDIT AND DISCOUNTS)..

  • PROJECTS REDEEMED FROM DESIGN CREDIT WILL BE PLACED IN A PRIORITY HIERARCHY, WHERE PAID PROJECTS WILL BE DEALT WITH FIRST FOLLOWED BY UNPAID PROJECTS. (LEARN MORE ABOUT TIMESCALES).

  • IN THE EVENT THAT DESIGNEDBYJUJUBENG STOPS OPERATING, YOUR CREDIT WILL BE DISSOLVED WITH 2 WEEKS NOTICE.

  • TO BE ELIGIBLE FOR THE REFERRAL SCHEME YOU MUST:

  • - HAVE SUCCESSFULLY COMPLETED YOUR ORDER FROM DESIGNEDBYJUJUBENG

  • - HAVE REQUESTED A REFERRAL CODE​

  • WHEN A CLIENT PRESENTS THE REFERRAL CODE, IT IS THE DUTY OF THE PERSON WHO OWNS THE CODE TO KEEP ON TOP OF THEIR DESIGN CREDIT.

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DRAFTS

 
  • WHERE A DEADLINE IS AGREED, THIS WILL BE FOR THE FIRST DRAFT. THE TIMESCALE TO COMPLETE YOUR PROJECT IS DEPENDENT ON HOW MANY AMENDMENTS THE CUSTOMER CHOOSES TO HAVE.

  • WE PROVIDE DRAFTS SO WE CAN WORK WITH OUR CLIENTS TO CREATE THE PERFECT RESULT FOR THEIR BRANDS. YOU WILL RECEIVE AN INITIAL DRAFT(S) THAT WE CAN REVISE/BUILD UPON. THE NUMBER OF INITIAL DRAFTS PROVIDED IS DOWN TO THE NEEDS OF THE DESIGN. FOR EXAMPLE:

  • WEBSITE - 1 DRAFT 

  • LOGO - 1-4 DRAFTS

  • FLYER - 1 DRAFT

  • BUSINESS CARDS - 1 DRAFT

  • Customers are not entitled to see "early-previews"

  • DRAFTS ARE FOR THE PURPOSE OF FEEDBACK ONLY. THEY ARE NOT BE DISPLAYED ON ANY PUBLIC DOMAIN. 

  • WHERE THERE IS A WATERMARK ON THE DRAFT, THIS IS NOT TO BE REMOVED OR EDITED IN ANY WAY.

  • UNLIMITED AMENDMENTS: WE ARE HAPPY TO REVISE YOUR DRAFTS UNTIL YOU ARE HAPPY PROVIDED THAT YOUR AMENDMENTS ARE IN LINE WITH YOUR INITIAL PROJECT DETAILS. ADDING EXTRA ELEMENTS TO A PROJECT WILL INCUR A CHARGE. 

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ABANDONED PROJECTS

 
  • IF YOU FAIL TO COMMUNICATE WITH DESIGNEDBYJUJUBENG FOR A PERIOD OF MORE THAN 30 DAYS DURING YOUR PROJECT, YOUR ORDER WILL BE CLASSED AS ABANDONED AND CANCELLED.

  • PAYMENTS ARE NON-REFUNDABLE. EXCEPT FOR IN THE UNLIKELY CIRCUMSTANCE THAT DESIGNEDBYJUJUBENG CANNOT FULFIL YOUR ORDER - THIS WILL BE COMMUNICATED TO YOU. IN THE EVENT YOU WISH TO ABANDON YOUR PROJECT, YOU WILL NOT HAVE YOUR DEPOSIT REFUNDED.

  • IF YOU ABANDON YOUR PROJECT THEN WISH TO REINSTATE IT, YOU WILL BE REQUIRED TO PURCHASE THE PROJECT AGAIN IN LINE WITH OUR CURRENT PRICES. 

UPDATED MAY 2020