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FREQUENTLY ASKED QUESTIONS

There's no such thing as a silly question! Read through our FAQs and if you still have a question, please contact us.

There's no such thing as a silly question! Read through our FAQs and if you still have a question, please contact us.

FREQUENTLY ASKED QUESTIONS

Projects

  • Every service will begin with a discovery call. Use the ‘Start A Project’ button or click here to book in your free 45minute session and we can discuss your project in detail.

     

    Depending on the scale of your project, you may or may not use the full 45 minutes, but the time is yours, so there is no pressure to keep things short!

  • Timescales will be discussed during the discovery call, but as every project is bespoke, the time it will take to complete all depends on what you’ve requested.

    If you need your project in a hurry, we have a fast track option available as well!

Workshops and Courses

  • The registration process depends on the course/workshop you want to sign up for. You can find full details about our educational offerings here.

  • If you're looking to enhance your company's knowledge on essential topics like brand identity, customer experience (CX), and graphic design or educate your attendees with a workshop at an event, look no further! 

     

    DBJ offers specialised workshops to empower your team or audience with the knowledge and skills for modern business success. Get in touch with us today to learn more and book in your session!

  • The majority of our courses/workshops are available for anyone to join and you can see the details for each offering on our 'courses and workshops' page.

Discovery Consultation

  • The discovery consultation is nothing to be scared of, we just want to understand what you need from us and how we can help you achieve your goals. Regardless of the stage you’re at on your business journey, every project begins with a consult to ensure we fully understand your project and working styles, so don't be shy to speak your mind and ask questions - we don’t bite!

     

    Below you can see the outline of our discovery calls:

    1. Hello: We'll introduce ourselves and you'll do the same 😊


    2. Brief: You'll let us know how we can assist you!

    3. Additional Information: We will ask you any further questions we have and you can let us know if there’s anything you want to add.

    4. Next Steps: We will discuss the next steps in your project and come up with a plan of action during the consultation.

    5. Let’s begin: After the discovery consultation, you will receive your quotes and follow-up information. If you have any questions, feel free to ask!

  • We allow 45 Minutes for every discovery consultation.

    Depending on the scale of your project, you may or may not use the full 45 minutes, but the time is yours, so there is no pressure to keep things short!

  • To prepare for your consultation, we recommend that you:

     

    Write out the key points that you want to discuss - It's far easier to get your brief across when you have the points written down, instead of trying to recall everything from memory.

    Tell us about your project - There is a section in the booking form for you to tell DBJ about the project you want to work on. Try to be as descriptive as you can and where possible, include links or handles for the platforms your brand exists on. 

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